Refund and Cancellation Policy

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. You are booking and holding time on my calendar that cannot be offered to other Clients. However, I also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at my sole discretion. I ask that you be committed and faithful, and I commit to offering grace when needed. 

In general, these guidelines apply for coaching refunds and cancellations: 

• You may cancel an order for any reason within 48 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to hello@coachjuju.com.

• Once I have scheduled sessions with you, I consider them set appointments. However, if necessary, you may request to reschedule a session, if you give at least 24 hours advance notice. 

• Any missed sessions or canceled sessions with less than 48 hours advance notice will be forfeited. 

• If unexpected circumstances prevent you from completing all of their scheduled sessions, then you may request a refund for the amount pertaining to the remaining sessions that were paid for, but not completed. If I agree and approve, the refund will be issued, minus a 10% transaction fee. Please note that refunds are at my sole discretion.